📜 Terms & Conditions

Welcome to Anisew! By accessing or using our website, you agree to comply with and be bound by the following terms. Please read them carefully.

1. Introduction

These Terms & Conditions govern your use of Anisew’s website, products, and services. By visiting or purchasing from us, you agree to follow these terms. If you do not agree, please discontinue use of our website.

2. Use of Our Website

  • Eligibility: You must be 18 years or older to use this website. If under 18, parental or guardian consent is required.

  • Account Responsibility: If you register an account, you are responsible for keeping your login details secure.

  • Accuracy: You agree to provide current, accurate, and complete information when placing orders or creating an account.

3. Products & Services

  • Descriptions: We aim to accurately represent our handmade toys, but we do not guarantee all descriptions are error-free.

  • Availability: Product availability is not guaranteed. We may limit or discontinue items without notice.

4. Pricing & Payment

  • Prices: All prices are listed in VND and subject to change. Prices do not include shipping or applicable taxes unless stated.

  • Payment Methods: We accept multiple forms of secure payment as shown during checkout.

  • Order Confirmation: You’ll receive an email after placing your order. This does not confirm acceptance. Orders may be canceled if necessary.

5. Shipping & Delivery

  • Shipping Fees: A flat rate will be calculated at checkout based on your location.

  • Processing Time: Orders are processed within 0–1 business day.

  • Delivery Estimate: Standard delivery is within 3–5 business days in Vietnam. Delivery delays may occur due to external factors.

  • Service Area: At this time, we ship only within Vietnam.

6. Returns & Refunds

  • Return Window: Items may be returned within 7 days.

  • Refunds: Approved refunds will be issued within 7 days after receiving the returned item.

  • For full details, please refer to our Return & Refund Policy.

7. Intellectual Property

All content on Anisew — including text, images, graphics, and logos — is owned or licensed by Anisew and protected by law. You may not reproduce or use any content without our permission.

8. Limitation of Liability

  • Product Use: Anisew is not liable for misuse or any harm caused by our toys. Always supervise your pet and follow care instructions.

  • Website Use: We are not responsible for any losses resulting from the use of or inability to use our site.

9. Privacy

We care about your data. Please refer to our Privacy Policy for details on how we collect and protect your information.

10. Governing Law

These terms are governed by the laws of Vietnam. Any disputes will be handled in the courts of Vietnam.

11. Changes to Terms

We may update these Terms & Conditions without notice. Continued use of the website after changes constitutes acceptance of the new terms.

12. Termination

We reserve the right to suspend or terminate user access at any time for violations of these terms.

13. Contact Us

📧 Email: [email protected]📞 Phone: +84915210479

By using Anisew, you acknowledge that you’ve read and agreed to these Terms & Conditions. Thank you for trusting us to bring joy to your feline companions! 🐱