Terms & Conditions – Anisew

Welcome to Anisew! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Introduction

These Terms & Conditions govern your use of Anisew’s website, products, and services. By visiting or making a purchase, you accept these terms in full. If you do not agree, please discontinue use of the website.

2. Use of Our Website

  • Eligibility: You must be at least 18 years old to use our website. If you are under 18, parental or guardian consent is required.

  • Account Responsibility: You are responsible for maintaining the confidentiality of your login information and for any activities that occur under your account.

  • Information Accuracy: You agree to provide current, complete, and accurate information when placing orders or creating an account.

3. Products & Services

  • Product Descriptions: We aim to describe our handmade toys as accurately as possible, but we do not guarantee descriptions are entirely error-free.

  • Availability: All products are subject to availability. We reserve the right to modify, limit, or discontinue items without notice.

4. Pricing & Payment

  • Prices: All prices are listed in Vietnamese Dong (VND) and are subject to change. Prices exclude shipping and applicable taxes unless otherwise noted.

  • Payment Methods: We accept multiple secure payment options, as shown at checkout.

  • Order Confirmation: An order confirmation email will be sent after your purchase. This does not signify acceptance of the order, which may be canceled if necessary.

5. Shipping & Delivery

  • Shipping Fee: A flat-rate shipping fee is applied at checkout.

  • Processing Time: Orders are typically processed within 0–1 business day.

  • Delivery Time: Estimated delivery within 1–3 business days across Vietnam, depending on location.

  • Shipping Area: We currently ship only within Vietnam.

For full shipping details, refer to our Shipping Policy.

6. Returns & Refunds

  • Return Period: Items may be returned within 7 days of delivery under specific conditions.

  • Refund Timeline: Refunds are processed within 7 business days after receiving the returned item.

Please review our Return & Refund Policy for full terms.

7. Intellectual Property

All content on the Anisew website — including images, logos, product designs, and text — is owned or licensed by Anisew and protected by intellectual property laws. Reproduction or unauthorized use is strictly prohibited.

8. Limitation of Liability

  • Product Use: Anisew is not liable for any injury or damage resulting from misuse of our products. Pet supervision is advised.

  • Website Use: We are not responsible for losses arising from your use or inability to use our website.

9. Privacy

We are committed to protecting your data. Please refer to our [Privacy Policy] for details on how we collect, store, and use your personal information.

10. Governing Law

These terms are governed by the laws of Vietnam. Any disputes will be handled in the competent courts within Vietnam.

11. Changes to Terms

We may update these Terms & Conditions at any time without prior notice. Continued use of the website signifies your acceptance of any changes.

12. Termination

We reserve the right to suspend or terminate access to our services at any time, without notice, for violations of these terms.

13. Contact Us

For any questions regarding these Terms & Conditions:

📧 Email: [email protected]
📞 Phone: +84 915 210 479

By using Anisew, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Thank you for choosing us to bring joy to your feline companions!