Shipping Policy

Thank you for shopping with anisew! We are excited to offer nationwide delivery for our handcrafted plush toys, ensuring that you receive a delightful product in a timely manner. Below are the details of our shipping process:

  1. Shipping Fees:

    • A flat rate of 30,000 VND will be applied to all orders, regardless of the quantity or destination.

  2. Order Processing Time:

    • Orders will be processed and prepared within 0-1 business day of receiving your order.

    • Orders placed after 5:00 PM or on weekends/holidays will be processed on the next business day.

  3. Delivery Timeframe:

    • Standard Delivery: Once your order has been dispatched, it will arrive at your location within 3-5 business days.

    • Business days exclude weekends (Saturdays and Sundays) and public holidays.

    • In the case of holidays or unexpected high demand, processing and shipping may take a little longer than usual.

  4. Possible Delays:

    • Natural Disasters: In the event of severe weather conditions (typhoons, floods, etc.) or natural disasters, please understand that shipping delays may occur due to disruptions in logistics services.

    • National Holidays: During major public holidays (e.g., Lunar New Year, National Day), shipping may be delayed as courier services experience high volumes of shipments.

    • We will do our best to keep you informed if there are any significant delays.

  5. Tracking Your Order:

    • Once your order is shipped, we will send you an email with a tracking number and a link to track your package. You can monitor the status of your delivery and estimated arrival date.

  6. Shipping Areas:

    • We provide delivery across all of Vietnam, including both urban and rural areas. However, for some remote regions, there may be slight delays or additional charges.

  7. Contact Us:

    • If you have any questions or need assistance regarding your order, please do not hesitate to contact us. You can reach us at 0915210479 or via email at [email protected].

We appreciate your patience and support. Thank you for choosing anisew for your handcrafted plush toy needs!